Organizational Development & Design

Team Building

Team building is designed to improve collaboration, communication, and achieve high performance. Activities include customizable indoor and outdoor exercises including an executive ropes course.

Our Team Assessment instrument measures how capable teams are to make the leap from good to great. The assessment is based on team dynamics. Team dynamics are the unseen forces that operate in a team between its different people or groups. The effects of team dynamics are often very complex; they can strongly influence how a team reacts, behaves, or performs. Great teams are remarkably open-minded, ready for change, candid, down-to-earth, know how to let ideas clash rather than people, and care more that the right idea wins, regardless of whose idea is it.

Customer Service Excellence

“Never Underestimate the Difference You Can Make.” - Quint Studer

Our goal is to help our client-partners increase customer service knowledge and skill level through education and activities, build teamwork among the group, and develop consistent service standards. We work with our client-partners to hard wire customer service in their daily operations, beyond just a slogan. We apply best customer service practices from Disney, Ritz Carlton, and Southwest.

CTI utilizes a variety of customer loyalty measurement tools that:

• Measure customer satisfaction/loyalty levels
• Improve customer retention
• Gauge interest in new products and service offerings
• Pinpoint areas for improvement