Performance Improvement Consulting

What is Process Improvement?  We use project management, organizational and facilitation skills to help clients execute projects and achieve their goals. We bring together knowledge and experience to create solutions that maximize the effectiveness and efficiency of people, process, and technology resources. The projects we work on span the continuum from small to large scale efforts, and can include a combination of operations, construction of new facilities, or implementation of IT platforms.

Our key differentiator is that we incorporate education into every consulting effort. This includes introduction to key concepts of improvement methodologies as well as supporting development of in-house capabilities. We also transfer process improvement skill sets to clients through in-depth training, real-world relevant examples, and mentoring of initial projects through successful completion.

We also work with clients who have invested in process improvement and would like to see greater return on those investments.

Our highlighted project work in this area includes:

• Implementing an Electronic Health Record in a multi-specialty practice
• Constructing a new medical practice building
• Merging two medical practices
• Increasing pump availability in a hospital
• Decentralizing and improving scheduling effectiveness
• Transforming an academic health department

We offer the following Process Improvement Workshops:

• Introducing Lean in Healthcare
• Introducing business acumen and operational/financial levers
• Lean – Six Sigma (Curriculum/Syllabus page)
• Action Session (Curriculum/Syllabus page)
• Change Agent