Score Card Development

“What gets measured gets done.”

The Balanced Score Card is a proven approach to strategic management that imbeds long-term strategy into operational and financial management systems. This is accomplished through a process of measurement and accountability. (Norton-Kaplan)

CTI helps you:

  1. Translate your vision and strategy into an operation management system.
  2. Identify and align metrics and targets that support your strategy. Some key metrics to be balanced include:
  • Customer metrics: How do your customers view you today and in the future?
  • Business process metrics: How well do your core processes produce value?
  • Resource development metrics: How does your organization learn and grow?
  • Financial metrics: How well does your organization meet its financial commitments?
  • Community metrics: How does your community view you today and in the future?
  1. Establish accountability and track performance of the strategic and operational goals.
  2. Effectively communicate your strategic plan throughout the organization.