- Are you stressed by constant conflict with others?
- Are you hesitant to have that “difficult conversation” with a person that you are having a conflict with?
- Are you looking for ways to create an environment where your team feels safe in using dialogue as a primary tool for dealing with differences?
- Are you busy figuring out how to assert your point rather than listening to the other person’s perspective?
- Do you find yourself dealing with all conflict situations with the same approach every time?
Program Overview
Conflict is natural - and even necessary. As a leader, your ability to challenge others’ way of thinking tends to generate a richer range of options, which ultimately leads to better decisions. Becoming a conflict competent leader will provide strategies that you can use to ensure that crucial conversations, healthy back-and-forth moments, remain constructive and focused on the issues. Leaders who embrace conflict as positive will find increasingly engaged, productive teams - and discover that they themselves are better positioned to lead these teams to success. We also know from research that individuals who are the most influential - who can get things done, and at the same time build on relationships - are those who master their crucial conversations.
You Will Learn
- To be more aware of your primary approach or tendency towards dealing with conflict.
- How to use different approaches when dealing with conflict, depending on the nature of the situation and the individual(s) involved.
- The outcomes of conflict - using the stimulus/response model.
- How to break down the elements of conflict.
- To apply your knowledge and skills around conflict that exists in the workplace, using real world case studies.
- The ABC model for effective conflict resolution.
